Customer Care Bootcamp

Customer Care Bootcamp

 

This course is aimed at individuals who work in any job related to customer care. The bootcamp aims to cover wide range of knowledge and skills that will enhance their customer care abilities when dealing with customers.

 

 

What will I learn?

 

  • Providing A+ Customer Care*
  • Fine-Tuning Your Telephone Communication Skills*
  • Dealing with Difficult and Angry Customers/Handling Complaints*
  • Effective Communication in Customer Care
  • Emotional Intelligence in Customer Care*

 

 

*single sessions can also be attended

 

 

Is it right for me?

 

The course will be relevant to individuals who need to manage challenging relationships and influence others as part of their job.

Module 1: 26.10.2020

Module 2: 05.11.2020

Module 3: 09.11.2020

Module 4: 18.11.2020

Module 5: 25.11.2020


Commencing on: 26 October 2020    calendar 09:00-12:00    
calendar 400.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512
Email: training@miscomalta.com

No. of Attendees:

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