Dealing with Difficult and Angry Customers

Dealing with Difficult and Angry Customers

Anyone who faces customers on a regular basis knows that it can be common to face difficult and angry customers. Customer facing jobs keep employees busy and sometimes are not fully aware that their customers are feeling misunderstood or dissatisfied by the service given. Employees need to become a bit more empathic towards the situation, and know how to deal with such customers to avoid any misunderstandings and bad customer relationships.

 

 

What will I learn?

 

  • How to handle difficult and angry customers
  • Avoiding misunderstandings
  • How to become more empathic
  • Managing customer relationships

 

 

Is it right for me?

 

This session is ideal for anyone who meets customers face-to-face. The participants attending our customer service training programs are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.


Commencing on: 23 September 2019    calendar 09:00-12:00    
calendar 100.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512
Email: training@miscomalta.com

No. of Attendees:

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