Front Office Skills

Front Office Skills

What will I learn?

  • How to welcome customers professionally
  • The journey of service
  • Creating a positive first impression
  • Active listening and effective questioning techniques
  • Manners and etiquette – powerful use of vocabulary and voice
  • Handling difficult situations and conflict safely
  • Telephone handling skills


Is it right for me?

This workshop is recommended for anyone who is a front liner such as Receptionists and Front Office Clerks.

Trainer:

Lynne Farrugia


Commencing on: 18 June 2018    calendar 09:00-12:00    
calendar 90.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512
Email: training@miscomalta.com

No. of Attendees:

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