Fine-tuning your Telephone Communication Skills

Fine-tuning your Telephone Communication Skills

What will I learn?


  • How to become a more effective communicator
  • Identify the limitations of using the phone and how to overcome them
  • Learn how to become an active listener
  • Understand the different parts of a phone call and how to plan your communication


Is it right for me?

This workshop is suitable for anyone who is dealing with customers, both internal and external, on the telephone. 

Trainer:

Lynne Farrugia



Commencing on: 17 July 2019    calendar 09:00-12:00    
calendar 95.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512
Email: training@miscomalta.com

No. of Attendees:

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