Fine-tuning your Telephone Communication Skills

Fine-tuning your Telephone Communication Skills

Telephone skills are important because in a fast-paced world, customers want to have information as quickly and efficiently as possible.



What will I learn?


  • Understand what effective communication is
  • What is an active listener and how to become one
  • Planning your communication
  • Talking to customers who are not expecting your call
  • Overcoming difficulties on the phone



Is it right for me?


This workshop is suitable for anyone who is dealing with customers, both internal and external, on the telephone.



Lynne Farrugia

Commencing on: 21 May 2020    calendar 09:00-12:00    
calendar 100.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512

No. of Attendees:

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