Fine-tuning your Telephone Communication Skills

Fine-tuning your Telephone Communication Skills

Telephone skills are important because in a fast-paced world, customers want to have information as quickly and efficiently as possible.

 

 

What will I learn?

 

  • Understand what effective communication is
  • What is an active listener and how to become one
  • Planning your communication
  • Talking to customers who are not expecting your call
  • Overcoming difficulties on the phone

 

 

Is it right for me?

 

This workshop is suitable for anyone who is dealing with customers, both internal and external, on the telephone.

 

Trainer:

Lynne Farrugia



Commencing on: 21 May 2020    calendar 09:00-12:00    
calendar 100.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512
Email: training@miscomalta.com

No. of Attendees:

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