Facebook Marketing and Customer Care

Facebook Marketing and Customer Care


What will I learn?

  • The use of Facebook as part of your digital marketing plan;
  • How to design a best practice page;
  • How to find your target audience;
  • How to respond to negative comments and reviews;
  • How the latest changes in Facebook’s algorithm are affecting your company page;
  • Best ways of using Facebook advertising;
  • Understanding of Facebook insights and analytics;
  • Using a communication style aimed at reinforcing positive interactions with clients;
  • What users expect from customer care services on Facebook;
  • Monitoring of online conversations;
  • Real time social media interaction guidelines;
  • Social media issues management procedures;
  • Analysing Facebook customer care case studies (foreign and local);


Is it right for me?

Business owners, self-employed professionals and anyone managing social media channels interactions will benefit from this workshop.

Participants attending this training would be required to bring their own laptop. 

Training will be held on:

19.10.2017 and 20.10.2017 from 9am to 1pm


Fabio Giangolini

Commencing on: 19 October 2017    calendar 09:00-13:00    
calendar 135.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512
Email: training@miscomalta.com

No. of Attendees:

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