Facebook Marketing and Customer Care

Facebook Marketing and Customer Care


What will I learn?

  • The use of Facebook as part of your digital marketing plan;
  • How to design a best practice page;
  • How to find your target audience;
  • How to respond to negative comments and reviews;
  • How the latest changes in Facebook’s algorithm are affecting your company page;
  • Best ways of using Facebook advertising;
  • Understanding of Facebook insights and analytics;
  • Using a communication style aimed at reinforcing positive interactions with clients;
  • What users expect from customer care services on Facebook;
  • Monitoring of online conversations;
  • Real time social media interaction guidelines;
  • Social media issues management procedures;
  • Analysing Facebook customer care case studies (foreign and local);


Is it right for me?

Business owners, self-employed professionals and anyone managing social media channels interactions will benefit from this workshop.

Training will be held on:

28.08.2017 and 29.08.2017 from 9am to 1pm

Participants attending this training would be required to bring their own laptop. 


Fabio Giangolini

Commencing on: 28 August 2017    calendar 09:00-13:00    
calendar 135.00

For more info please contact:

Tel: +356 2205 4605
Fax: +356 2124 7512
Email: training@miscomalta.com

No. of Attendees:

Latest News