If you would like to take a closer look into the staff’s attitudes, behaviour and skills during a transaction with clients in a given business, then we can help you to create a scenario where this can be scientifically tested. We do this by developing a list of items that need to be looked out for and having a trained evaluator sent over to assess the staff on the pre-determined aspects of service. We shall also assess the service provided by your competitors and benchmark your level of service against that of your competition.
The purpose of mystery shopping is to assess your staff’s performance at the “moment of truth”, that is at the time it is interfacing with your customers. This will in turn help to identify training needs and service improvement action points.
Tel: +356 2205 4000